|PRICING & PLANS|
|EASE OF USE|
- Zero-Knowledge platform
- Not subject to US Patriot Act
- Client-side encryption
- 30-day money back guarantee
- Easy to use, modern platform
- Great syncing, sharing and file retrieving options
- Unlimited bandwidth
- No live chat/phone support for individuals
Sync is one of the cloud storages you should take into consideration if you’re searching for one. It prides itself by it’s “Zero-knowledge” easy to use and modern platform. They take good care of your privacy and ensure that your files are saved safely which is why I’ve decided to research them and write this Sync.com review. Apart from that they offer great syncing and sharing options which get even better if you decide to upgrade to the Pro version. Their prices and plans are very competitive, one of the best on the market. The support is also quite good with an excellent FAQ base and quick response team.
Read the full Sync.com review down below.
|Pricing & Plans|
|Free storage||5 GB|
|Payment methods||Credit card, PayPal, Bitcoin|
|Ease of use|
|Open in-browser||Office, PDF, Images|
|Edit in-browser||Requires Office 365 License|
|Mobile apps||Android, iOS|
|Supported systems||Windows, macOS|
|Imaginary drive |
An imaginary drive allows you to access all of the files that are in the cloud directly from your desktop via an application without taking up local storage space.
|Sync folder |
A sync folder allows you to access all of the files that are in the cloud directly from your desktop via an application. Since it synchronises the files to the device, it takes up local storage space.
|Block-level file sync|
|Selective sync |
Selective sync allows you to choose which folders that are located in the cloud should and shouldn't be synchronised to your device.
|Sync any folder |
The sync any folder feature allows you to choose any local folder and synchronise it to the cloud without any further actions.
|Share download links|
|Link password protection|
|Link expiration dates|
|Link download limits|
|Share upload links|
|Set folder permissions|
|File versioning system|
|Rewind feature |
The rewind feature allows you to go back in time and inspect your cloud storage as it was in that moment. This enables easy retrieval of files in various scenarios such as malware infection.
|Encryption protocol||256-bit AES, 2048-bit RSA|
|Live chat support|
|Phone support||Business Only|
Sync.com cloud storage has rather special but attractive plans to offer. They don’t have the option to pay monthly like many other cloud storages. Instead, you pay your premium membership annually. Having said that, you’re given a 30-day money-back guarantee to request a refund if you’re not satisfied with their service or you just don’t need it anymore. When compared to other cloud storages their prices are relatively decent, pretty much the same as what pCloud offers.
The starter plan is free and gives you 5 GB of free cloud storage forever.
Referral program – You can increase your free storage by inviting friends to Sync.com with a referral link. Each time a friend joins you, you and the friend that joined you get an additional 1 GB of free storage.
The limit is 20 referrals, although you can apply to increase that to unlimited. Technically you could have a free 100 GB storage if you brought 95 friends.
Sync.com falls amongst the cheapest cloud storage providers out there.
All pricing plans except the “Solo Professional” and “Teams Unlimited” must be paid annually. These two can be paid on a monthly basis.
|Plan||Personal Free||Solo Basic||Solo Professional|
|File versions & recovery||30 days||180 days||365 days|
|Advanced share controls||No||Yes||Yes|
|Team shared folders||3||Unlimited||Unlimited|
Sync.com also offers business plans and this is what they actually focused on both in terms of marketing and development for the past few years.
|Plan||Teams Standard||Teams Unlimited|
|Storage||1 TB / user||Unlimited|
|File versions & recovery||180 days||365 days|
|Administration tools for teams||Yes||Yes|
|Priority email support||Yes||Yes|
|VIP response time||No||Yes|
|On-demand business hour phone support||No||Yes|
Sync.com cloud storage is suitable for anyone really. It’s easy to use, has its modern looks and works as it should. In addition to that your privacy is well protected, and so are your files. You can always stay with the Starter plan for free, but if you want that additional storage and advanced features you’ll have to upgrade to a Pro plan. And keep in mind that you take 0 risks when doing that since they offer a 30-day money-back guarantee.
First of all, I must say that Sync.com doesn’t use the classic interface, the design itself looks more futuristic, but still very simple to use. It’s also very responsive to your commands and just runs smoothly in general. The registration is very simple. Once you get inside you’ll need a minute or two to get used to it and see how it works. It certainly has some features that other cloud storages don’t, which I will address later on in the review.
Download and upload speeds fluctuate depending on where you live so take into account that the servers are situated in Canada.
You can now also use the drag & drop feature with Google Chrome, Firefox or Microsoft Edge. Simply drag the local folder to the browser and it will upload it automatically.
File previews & edits
You’re able to preview Office and PDF documents directly in the browser. If you’ll want to edit office documents directly from the browser, that is possible through Office 365 integration but keep in mind that requires an Office 365 license which is not part of the Sync.com plan.
You can install Sync.com cloud application on your Windows or Mac. One feature that a lot of people requested was support for Linux on which I will quote Maxwell from Sync support: “A Linux client is still on our long-term roadmap.” The date of arrival of this feature is still unknown to the public.
Once you install the client on your desktop, it creates a sync folder to which you can then store your files. Sync-ing speeds are quite fast and shouldn’t be an issue. By clicking on the Sync.com icon you’re also able to search through the files that are synced to the servers.
Transfer speeds between you and the cloud are limited to 5 MB/s. You can restrict speeds, bandwidth and decide which folders to sync in the Control Panel, which is always nice if you’re doing something else at the same time and don’t want Sync to throttle you down. The files you sync across your devices are also available to you offline.
There is no file size limit at Sync.com. It is their recommendation to use their desktop app for files larger than 5GB.
They support file de-duplication but can’t support block-level sync that would otherwise shorten upload time of files already present in the cloud (updating process). Block-level sync isn’t possible because of the client-side encryption. In order for it to work, the cloud service needs to gain access to your files which is just not possible with zero-knowledge privacy.
Selective sync is accomplished via advanced options of their desktop client. Simply select which folders you don’t want to be synced to a specific device and they will remain just in the cloud.
Their desktop does not allow you to sync any folder on your computer nor should Sync.com be used as a pure cloud backup provider.
You can share your files via two different methods. Either you create a link that you then send to your colleagues, or you create a shared folder, which is then implemented in your friend’s Sync account.
The free users are limited to 5 GB per month in regards to sharing links bandwidth. Data transfer with all other plans is unlimited.
You can also download multiple files as a ZIP file and that way skip the long process of clicking the “Download” button for each file separately.
- Password-protected links
- Set expiry dates.
- Set preview permissions (view&download or view only).
- Set download limit.
- Enable email notifications.
- Enable enhanced privacy (zero-knowledge links).
- Custom branding of the link (available for Solo Professional and Teams Unlimited plans)
As mentioned above, Sync.com implemented sharing of folders as well. Via the link settings, you can make the link view-only or upload-only which are great features for staying on top of sharing files and receiving them.
Enhanced Privacy Link explained:
You can create links from the website or your desktop application. They also give you the option to create an Enhanced Privacy Link which is best explained by them:
“With enhanced privacy enabled, linked files are only ever decrypted locally, by the web browser – making them zero-knowledge. This feature is fully supported by Chrome (files up to 25GB), Firefox (files up to 500MB in size), Internet Explorer 10+ (files up to 500MB in size) and Microsoft Edge (files up to 500MB in size). This feature is not entirely supported by Safari and some mobile browsers.
While enabling zero-knowledge encryption on links is an excellent way to increase the privacy of a link, it also means that not everybody will be able to open the link. Recipients using Safari or mobile browsers may not be able to open the files contained within a link.
With enhanced privacy disabled, there are no file size limits, and virtually all web browsers (e.g. Safari) are fully supported, however, when the link is viewed by the recipient the data may be streamed through a Sync mem-cache to help with local decryption. Of course, the link is still fully encrypted in transit, and the decrypted link data and encryption keys are never stored by Sync.”
The retrieving feature is quite useful with Sync. You can recover your deleted files for 30 days in the Free plan. The Solo Basic plan racks that number up to 180 and Solo Professional up to 365 days. The same limits are applied to their two business plans. There is no specific folder where your deleted files are kept; they just become invisible when you delete them. If you want to retrieve a deleted file, you just click on the “Toggle deleted files” button and pick the one you wish to recover.
The same numbers apply to their versioning system. 30 days in the Free plan, 180 days with the Solo Basic plan and 365 days with Solo Professional plan. The same limits are applied to their 2 business plans.
All paid plans also come with a Rewind feature. It requires sending an email to their support team upon which they can rewind your account to a point in history, up to the number of days set by the plan you’re on. This is a nice QoL security feature that comes in useful in case of recovering from a ransomware attack.
Sync.com uses “Zero-Knowledge” platform which guarantees your privacy by encrypting and decrypting your data client-side. Moreover, the encryption keys that are used to encrypt your files aren’t in the hands of Sync.com, but only you. Even the password to your account is unknown to them.
The servers are located in Canada – Toronto and Ontario.
For the tech-savvies: Sync uses 2048 bit RSA, 256 bit AES, SSL and TLS encryption.
Sync.com is also HIPAA compliant which means it’s suitable for companies and firms that are dealing with sensitive patient information. Every institution that is dealing with such information must be part of a network or cloud that is HIPAA compliant.
To make your account even more secure, you can enable Password Hints, Two-Factor Authentication, Automatic Logout. In addition to that, your password can’t be recovered by anyone, not even yourself. This can be bypassed by enabling Password Recovery in the settings before you lose it, or by changing your password in the desktop application.
If Sync receives a subpoena, demanding the data stored on the server the following will happen: The content of the files that you store on their service is encrypted, and only you can decrypt it. Thus they will not be able to decrypt your data. If they’re demanded to disclose your personal information such as your name, e-mail and mailing address they will do so. They will also do anything in their power, within legal boundaries, to inform you that your personal information has been disclosed.
All of this makes Sync.com the most secure cloud storage provider on the web.
Let me start off by saying that Sync.com has one of the best FAQ bases I have seen in a while. It’s not about the quantity, it’s more about the quality. All of the answers posted there are relevant and I couldn’t help myself, but to praise that. I found the answers to nearly all of the questions I had and I think that’s a great feature to have.
Sync, on the other hand, doesn’t offer any live support, live chat or the ability to call them for individuals. The only way to get in contact with the support is through the mailing service. With that being said they do promise to answer all of the emails as quickly as possible, giving an advantage to Pro and Business users. They responded to my inquiry on the next working day.
Their Teams Unlimited plan comes with on-demand business hour phone support which is good.
Sync also offers a Slack app which is great for any business-oriented users. Slack is a commonly used collaboration tool and the ability to not leave it to share files with Sync is both a great quality of life improvement as well as security/privacy measure. As there’s no need to copy/paste links anymore you can easily share the files via slack.
Vault is a part of your storage that you don’t want to be synced across all your computers. Let us say, for example, you don’t want something stored on your computer so that it doesn’t take space, but you don’t use it daily or even weekly. You just want those files to stay on the cloud, accessible everywhere, and yet invisible. Vault is a part of your storage that doesn’t get synced across your devices and can only be accessed through your website or mobile application.
You could say: “Why not just disable syncing on one of the folders and that way make the same thing?” Well, I just think this makes it more organised and neat. A nice feature to have.
As an owner of a business account, you’ll have the highest access and will be able to control everything that’s happening in the cloud within your company. All in all, Sync.com provides very useful tools for smaller businesses and enterprises. It lacks more complex permissions system that would be needed for larger corporations. As long as you stay under 100 people, you will feel no shortage of admin tools.
The billing is also all managed from the administrator account (your employees have nothing to do with it).
Managing multiple employees
Under the “Users” tab you’ll be able to see any manage all of the accounts connected with your main administrator account.
Sync.com allows you to easily set up accounts for your employees. You can either create a new Sync user or add existing users if your employees already own a Sync account.
By creating a user or adding one under your main account you will gain full control over their account. You’ll then be able to manage their passwords and maintain ownership of all user accounts which comes in very useful if a person resigns or gets fired. All the data remains with you.
Per-user file permissions
You’ll be able to assign different permissions to your employees to individual folders and files. That way you’ll be able to create groups of people with access to individual folders which will, in turn, increase security and organisation in your company.
Per-user remote wipe
At any time you’ll be able to delete any files and folders from a user’s computer or device. That comes extremely handy when working with freelancers for example. You allow them access to the files and once they’re done with working a remote wipe cleans up all of the data saved on their computer.
You’ll also be able to destroy an account if a person leaves your company.
File audit logs
Everything that happens in the cloud is under your supervision. All events such as logins from new devices, new uploads, new folders, new shares and so on are recorded in the “Events” tab. You can also filter the events by folder and date.
You can install their Sync mobile app on Android and iOS systems.
I’ve tested the app myself for quite some time, but couldn’t run into any major bugs. They have also recently upgraded their application with much-needed features. You can now access your files directly in the application, share them through advanced links, access the vault and enable automatic camera upload for photos and videos. Setting files for offline use is also an option.
You can also play music, view images, videos and documents directly in the application. All-in-all they’ve done a very good job with the application.
Sync.com is “zero-knowledge“, easy to use, a modern platform with good syncing, sharing options and competitive prices that make this cloud storage one of the best solutions out there. I am a huge fan of the zero-knowledge principle and this is one of the biggest things with this cloud storage. Security and privacy are important and Sync.com is very good with that. It has certainly resolved my need to safely store important documents and files.
I would definitely recommend this cloud storage to anyone out there. Give it a try for free and if needed upgrade later on.
Hopefully, we’ve gone through everything that you wanted to know about Sync.com within this Sync.com review. If you have any unanswered questions feel free to ask them in the comments section down below and I’ll answer them shortly!